Thursday, September 20, 2012

How to replace Sylink.xml in Symantec Endpoint Protection 12.1

How to manually replace Sylink.xml in Symantec Endpoint Protection 12.1..


Sylink.xml location has changed in SEP 12.1
Click on Start 
Click Run 
Type smc -stop in the run field 
Copy the sylink.xml file and paste under "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.xx.xx\Data\Config" it will prompt do you want to replace the file click on Yes. 
Start the smc service 
Click Start 
Click Run  
In the run field type the following command
smc -start 


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To copy the Sylink.xml from the Temporary group folder to the client
  1. In Windows Explorer on the computer that runs Symantec Endpoint Protection Manager, browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\.
    In this location, there are two or more folders with 32-character alphanumeric names. Each folder represents a group in your Symantec Endpoint Protection Manager site. Inside of each folder is a file named LSProfile.xml.
    Do not edit LSProfile.xml. Any edits to the LSProfile.xml file is not recommended or supported, and can cause serious communication problems.
  2. Open the LSProfile.xml file in one of the group folders, and find the XML tag: 
  3. Find which LSProfile.xml file specifies "Temporary" as the group name.
    The folder that contains that file is the folder that represents the Temporary group.
  4. In the Temporary group folder there is a file named Sylink.xml. Make a copy of that file and move it to the desktop of the client that you want to be managed.

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